客户Advocate Jobs - Remote Work From Home & Flexible
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19天前Handle all incoming and outgoing calls in a goal-oriented department. Provide qualitycustomerservice regarding collections issues while maintaining the goal of reducing delinquency. Use computer systems to processcustomerrequests about payments...
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New!5 days agoPartnering with implementation team during project implementation by attending kickoff, status and hand off calls to ensure thecustomersgoals are being met; serve as a point of escalation if necessary.
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New!6 days agoProviding exceptionalcustomerservice while building relationships with existingcustomersall over the U.S.Assistingcustomerswith a range of complex inquiries ranging from financial to general insurance questions. Helping to support team success.
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17 days agoEngage withcustomersthrough various channels, empower them to connect goals with solutions, collaborate with internal teams, lead webinars, and create documentation. Provide exceptionalcustomerservice and technical support.
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25 days agoRespond tocustomer, prospect, and partner needs quickly and effectively via chat and email. Consistently embody the company brand in allcustomerinteractions. Be incredibly solutions-oriented and create wow moments. Follow up withcustomersto...
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12 days agoProvide personalized support tocustomersvia multiple channels, understand their needs and ensure their success with the product. Collaborate with development teams to identify and report bugs. Educatecustomerson new features and best practices.
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New!6 days agoResearch, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party agencies. Interface withcustomersandcustomerrepresentatives regarding escalated complaints; determine and communicate next steps.
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New!6 days ago客户Service/SalesAdvocatesmust be able to quickly analyzecustomerinquiries and help resolve issues and requests.This is a call center position focused on sales andcustomerservice. We support you with training and reward your hard work.
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30+ days agoResolvecustomerquestions, concerns, and product issues raised via public channels by engaging thecustomer, providing the right resolution, and addressing social media escalations with critical thinking. Must have at least 4-5 years of experience in...
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30+ days agoDeliver a top tiercustomerexperience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for客户s. Conduct procedures to escalate and coordinate thecustomerresponse in accordance with company values.
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13 days agoServes as the first-lineadvocatethat focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support...
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16 days agoProvide top-notchcustomerservice to Commercial Auto clients and partners, resolving issues and answering inquiries. Work with stakeholders and team members to ensure a seamlesscustomerexperience. Join training and onboarding for personal and peer...
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Featured16 days agoTheAdvocateposition was created to support the health plans as well as the supervisors as we take over the PR calls. Currently theadvocatesassist on KI and also other projects depending on phone availability. Must live in Oklahoma. Fully remote.
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13 days agoOffercustomersupport to members/providers, handle complaints, maintain quality standards, research inquiries, ensure compliance, mitigates and prevents complaints, and document communications. Must be fluent in Mandarin and Cantonese. Part-time.
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10 days agoReceive and make calls from cancer patients and caregivers to provide them with information on company services and general oncology matters. Place call to cancer patients and caregivers to expedite enrollment in Massive Bio services. Remote.
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30+ days agoProvide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). Help newcustomerswith their onboarding, making sure members understand and select...
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30+ days agoCreate and implement a museum-wide strategy for data collection, analysis, evaluation, and reporting. Manage visitor surveys. Research best practices and utilizes new and emerging technologies to increase and measure onsite and online visitor access...
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30+ days agoPassionately describing our program to patients to encourage them to join. Conducting high-volume inbound and outbound calls with our patients. Creatively solving problems and addressing patient concerns. Quickly assessing patient needs.
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30+ days agoIn this role, you will work closely with the sales team to provide world classcustomerexperience and be a part of the best-in-class client services team in the reinsurance industry. We are looking for a candidate who is prepared to oversee the...
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30+ days agoConduct a review of insured's payroll documents and engagecustomersin discussion of their business. Receive inbound audit assignments and place items on the Calendly for follow up. High school diploma or GED required. 2+ years of professional work...
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30+ days agoManage reinsurance assets of our valued clients, including Fortune 500 companies. Your leadership will ensure that all premium activities for your clients are managed timely and accurately. Oversee and manage premium in excess of $50m on clients behalf.
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26 days agoDeliver amazing service to our providers and patients, primarily via email/messaging, following company procedures and guidelines. Conduct video appointments with members to support their goals with navigation and coaching. Knowledge of the Eastern...
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28 days agoLeverage your strong foundation in ML/AI and database technologies to become a recognized authority on product within the organization and the wider community. Maintain and continually develop proficiency in one or more complementary programming...
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8天前Follow up with members to ensure their issues have been resolved to their satisfaction. Maintain a comprehensive understanding of the company's products and services. Utilize member feedback to identify opportunities for improvement and report trends.
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30+ days agoBuild apps with Cody in public. Build integrations on top of Cody (such as teaching Cody how to use and gather information from other dev tools, including logging, perf, etc., tools). Livestream and record demos of what you build, for Twitter, YouTube...
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30+ days agoCody is the best AI coding assistant today, and you'll get to help build it and get it in the hands of millions of devs. AI applied to software engineering will change the world more than any single other technology. We're perfectly positioned to keep...
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New!4 days agoEducate and support Healthfirst members in obtaining financial entitlements,advocatefor them, maintain accurate data, prepare monthly reports, stay updated on Medicaid/Medicare laws, and contribute to seamless communication and project completion.
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New!YesterdayBuilding relationships with developers. Developing technical content, delivering talks, videos, and workshops. 3+ years experience as a developeradvocate, technical evangelist, or similar role focused on building developer communities.
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1 week agoMeets with patients and screens for potential Medicaid/State Public Benefit eligibility according to state based guidelines. Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. Follows up through...
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New!YesterdayDeveloping technical content, delivering talks, videos, and workshops. Measuring and improving developer engagement. 3+ years experience as a developeradvocate, technical evangelist, or similar role focused on building developer communities.
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30+ days agoResponsible for care delivery in all our service lines focusing on ensuring the highest clinical quality, as well as member and client satisfaction. Part of a cross-functional clinical team comprised of physicians, nurses, medical assistants, pharmacy...
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12 days agoHandle various communication channels with providers, including inbound and outbound provider calls which involve researching, resolving, and documenting issues. Minimum 1 year work experience in a call center, health care preferred. High School...
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30+ days agoEngage with developer communities (including our own) and partners to collaborate on content, events, code contribution, talks, anything to drive adoption. Sample Project Development: Develop and maintain sample projects and ready-to-deploy full...
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13 days agoYou will be the face of Specialist Management Solutions (SMS) to ourcustomers. You'll deliver a personized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving...
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13 days agoProvide outstanding service to ourcustomersvia phone, email & chat.Act as anadvocatefor ourcustomers& be conscientious in allcustomerinteractions.Quickly identify acustomer'sproblem, report it accurately & providecustomerswith resolutions.
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30+ days agoYou'll spend most of your scheduled day on the front lines working withcustomersover email, phone, and chat. You'll maintain a queue of cases that you will continue to work throughcustomercontact up to the resolution.Advocatefor ourcustomersto...
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27 days agoAbility to identify key champions and potential areas of expansion. Self-learner and self-starter, able to become a product expert andcustomer advocate. Strong organizational skills and detail-oriented skills needed Excellent written and verbal...
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New!4 days ago客户Support Specialist is primarily responsible for providing support to ourcustomerbase. This encompasses becoming a product expert as well as an educator andadvocate. They will guide marketplace owners through best practices as...
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New!2 days agoAct as acustomer advocateduring planned and unplanned (priority three and two) acute incident response practices, facilitatingcustomerupdates on our status page and collaborating withcustomer-facing teams on ticket-level responses, as required.
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18 days agoAct as the primary point of contact for fifteen to twenty large enterprisecustomersleading them through the ideal company journey. Build and manage company relationships with the partners engaged with assigned accounts. Act as thecustomer advocate...
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18 days agoEnsurecustomersget fast and thorough response to support tickets. Keep clients engaged and regularly using LibraryIQ. Interpret data to identify red flags and performance improvement opportunities. Buildcustomerloyalty andadvocatefor platform...
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30+ days agoAdvocatefor patients and coordinate their care with external organizations such as insurance companies, pharmacies, and specialists. Serve as a primary touchpoint for patient communication across multiple channels: chat, email and phone.
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20 days agoYou will work with ourcustomercare and service managers to assist in providing an exceptionalcustomerexperience for our homeowners. You will be responsible for fielding incomingcustomercontacts, proactively reaching out to homeowners to resolve...
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29 days agoWe're seeking an experienced客户Success Manager to join our客户Success team in our Toronto office. As a客户Success Manager, you'll proactively help yourcustomersmeet their goals. To achieve this, you'll have a team of 2-3...
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18 days agoIn this role, you will troubleshoot, debug, and diagnose, as well asadvocateforcustomerson varying levels of complex issues. Communication and requests are received by phone, email, and support portal. Responsibilities also include managing...
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23 days agoManage a daily combination of direct email and live chat correspondence withcustomers. Assist the AU team in various tasks to help ensure a flawlesscustomerexperience. 1-3 years experience in acustomersupport position, or other relevantcustomer...
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30+ days agoWork withcustomersto understand their goals and challenges in order to deliver faster product value through effective ticket responses. Deliver best-in-class, personalized support to meet our high standards forcustomersatisfaction. Work with a...
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18 days agoDrive retention and growth among our most valuablecustomersby understanding their business needs and helping them succeed. Enable successful roll-out of products tocustomeremployees, including sharing and developing relevant creative assets...
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New!3 days agoAs the客户Support Specialist in a SaaS organization, you will be responsible for providing exceptionalcustomerservice and technical support to our clients. Associate's degree and 0-2 years of relevant support experience. Communication skills.
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30+ days agoLead, mentor, and motivate a team of客户Success Managers (CSMs). Provide guidance, coaching, and professional development to enhance their performance,customerengagement, and overall satisfaction. Collaborate with CSMs to establish and nurture...
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