Customer Success Manager Jobs - Remote Work From Home & Flexible
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12 days agoTheCustomer Success Manageracts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds tocustomerneeds, questions and requests. 3+ years of professional experience in aCustomer Success, Account...
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30+ days agoTheCustomer Success Manageris responsible for ensuring thesuccessof a portfolio ofcustomersin Europe. This role will bring the power of the entire organization to bear in making sure ourcustomersare delighted with their use of...
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30+ days agoTheCustomer Success Manageris responsible for providing a world-classcustomerexperience to ourcustomers. The CSM will be the primary point of contact for allcustomer-facing functions, including but not limited to onboarding, account management,...
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New!YesterdayTheCustomer Success Managerwill develop and maintain relationships with key executives, stakeholders, and super users for their assigned market segments, including hospitals and health clinics. You will leverage those relationships to assess existing...
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26 days agoServe as subject matter expert on value proposition, products, services, and go to-market (GTM) strategy approach. Meet or exceed allcustomer successmetric targets for your assignedcustomers. Develop a deep understanding of thecustomer'sgiving...
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30+ days agoCustomer Success Managerneeded. Develop trusted decision maker relationships with eachcustomer. Serve as lead contact point. Will educatecustomersabout product features as well as data output for them to get a lot of value from products.
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30+ days agoManage a portfolio of Accounts. Help define, structure and improve the company'scustomer successprocesses. Engage with newcustomersand help them during their onboarding and implementation process. Engage in business-level and technical...
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1 week agoCement the relationship with new and existingcustomersincluding: account growth, new product adoption, and renewals. Develop a consultant perspective to client communications, questions, and meetings. 3+ years ofcustomer successor similar...
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13 days agoResponsible for hiring, developing, coaching, and leading a team of Technical Leads (TLs) focused on building long-lasting relationships withcustomers. 2+ years of experience with provensuccessin acustomer successmanagement/leadership role...
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30+ days agoProactively manage a book of business to drive product adoption to ensure a healthy renewal. Enjoy building & iterating on ourCustomer Successframework in order to provide business and technical value at scale. Manage the ongoing post sales experience.
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30+ days agoTheCustomer Successteam is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a...
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30+ days agoYou will be responsible for working with ourcustomerbase by bringing the brand's best practices, innovations and capabilities directly to the admins and users of our product. You will foster relationships with keycustomerstakeholders, assist them...
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New!4 days agoTrackcustomeroutcomes andsuccessgoals with regular weekly/bi-weekly meetings to ensure progress. Deliver Quarterly Business Reviews (QBRs) focused on key data insights, adoption, proactive recommendations, and value realization forcustomers.
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22天前Own the commercial outcomes for accounts, including managingcustomer更新,确保高水平的保留和发现ing & closing growth opportunities. Proactively identifying accounts at risk of churn, engage with them and get them back on track.
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30+ days agoOnboard newcustomersand introduce them to our products and support processes. Collaborate with sales and support in developing and delivering engagement plans that fulfill thecustomer'sobjectives. Assist sales in identifying growth opportunities or...
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30+ days agoAbility to identify key champions and potential areas of expansion. Self-learner and self-starter, able to become a product expert andcustomeradvocate. Strong organizational skills and detail-oriented skills needed Excellent written and verbal...
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30+ days agoWork with the company's strategiccustomersto drive product adoption, renewal, andcustomersatisfaction by bringing value to yourcustomerportfolio. Empowercustomersto connect their goals and problems with solutions in our platform while...
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29 days agoThe CSM will work closely with Sales to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made. Responsible for retaining established clients and maintainingcustomerreferences...
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New!YesterdayEstablish and nurture relationships with companycustomers; understand how company products support the organizational needs of eachcustomerand ensure those needs are consistently met. Establish consistent and proactive touchpoints with thecustomer...
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30+ days agoResponsibilities include the coordination of large-scale projects, building relationships with keycustomercontacts, ensuring that support issues are addressed in a timely manner, and advocating for yourcustomersneeds. Monitorcustomerengagement.
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27 days agoDrive retention and growth among ourcustomersby understanding their business needs and helping them succeed. Maintain a cadence of communicating withcustomers& be a trusted advisor to enable clients to use the company platform to achieve their...
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30+ days agoAct as the primary point of contact throughout thecustomerlifecycle for Mid-Market accounts. Drive adoption of the Platform, measured through platform usage. Onboard newcustomers. Achievecustomergoals by providing proactive ABM best practices...
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New!4 days agoLeading the team to provide outstandingcustomerexperiences that increase retention of accounts, leading in turn to timely renewals, growth, andcustomersatisfaction. Coaching and directing CSMs to understand business needs and objectives...
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Featured11 days agoTheCustomer Success Managerwill play a critical role in ensuringcustomersatisfaction, retention, and growth, and build strong relationships withcustomers, guiding them towardsuccesswhile working closely with internal teams to improve the overall...
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20 days agoOwn an account portfolio and be responsible for managing the client lifecycle post-implementation through client renewal. In this position, you will employ best practices leveraging the clientsuccessplaybook to ensure clients have positive experience...
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Featured22天前Customer success managerneeded for a remote position requiring two+ years' productmanagerexperience, strong knowledge of the SaaS product business model. Will liaise with and supportcustomers, provide product-based support, resolve issues.
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30+ days agoBecome a trusted partner to our most importantcustomers, by helping them get the most they can. Lead strategic engagements through discovery workshops, account optimizations, and quarterly business reviews in alignment with theCustomer Success...
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18 days agoDevelop long-term relationships withcustomersleading to high retention andcustomersatisfaction. Ensurecustomersare successful with the product following the launch date. 1-2 years of experience in an accounting or bookkeeping role required.
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26 days agoAnalyze business processes to identify user needs, document requirements, and implement operational/process improvements to accomplish business objectives. Requires strong analytical skills with attention to details and an understanding of relational...
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27 days agoManage and engage with a book of high-value, centralized school district clients across a diverse portfolio of school systems. Dynamic guidance of thecustomerlifecycle, with a heavy emphasis on onboarding, to deepen implementation and adoption.Monitor..
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19 days agoDevelopingsuccessplans forcustomersthat outline their criticalsuccessfactors, metrics and measures forsuccess, potential issues, and provide recommendations. Prioritizing and driving resolution on escalatedcustomerchallenges. Promoting...
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30+ days agoWork closely with the Product and Sales teams to enable us to meet the growing demand from existing and prospectivecustomers. You will help identify ways we can create value for some of the world's preeminent companies and organizations and deliver...
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30+ days agoBuild, manage, and foster relationships with ourcustomersby guiding schools/districts onboarding, implementation, and adoption of the platform. Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities...
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New!YesterdayUnderstand the client's business initiatives and map to our portfolio of products and services. Create, execute, and deliver a strong client engagement strategy, informed by the client executive's overall account strategy. This includes: execution...
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30+ days agoLeadCustomer SuccessTeam through organisational transition with strategic approach, steadfast adherence to process, and superior supervisory skills. Support the overall implementation and refinement of GlobalCustomer Successprograms to drive...
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Featured30+ days agoTheCustomer Success Managerfor Magic Dedicated Product will manage the client relationship with multiple assistants, aiming to understand their core needs, address business pain points, and build trust and product knowledge. This role will ensure...
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13 days agoShare enthusiasm, best practices and enable partner practices with a focus on leveraging payment plan technology to grow their business. Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your...
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13 days agoYou will maximize client renewal and growth rates by cultivating implementations that get results. You will design implementations to supportcustomergoals, grow capacity and drive adoption of best practices focused on creating successful student...
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30+ days agoDrive the post-sales journey of a sub-set of accounts, from product adoption, expansion, advocacy, and ultimately, to renewal. Maintain a proactive cadence of communication/engagement with assigned accounts to help drive usage and adoption.
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30+ days ago作为公司的脸和联络是en K12 Partners and internal Parallel teams. Act as an advocate for the partner's needs and best interests. Lead new school onboarding and implementation from beginning to end, serving as...
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30+ days ago5+ years of experience incustomer success, revenue operations,customerservice, or a related field, preferably in an Enterprise/B2B.SaaS company. Strong analytical skills and experience analyzingcustomerdata. Excellent communication...
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30+ days agoHire, train, and manage a team ofcustomer success managersand specialists, create and implement processes for onboarding, support, andcustomer successand collaborate with cross-functional teams to gathercustomerfeedback and insights and...
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30+ days agoOwn thesuccessof yourcustomersfrom onboarding to renewal and expansion. Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy. Comfortable managing a book of business of 50-75...
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15 days agoOurCustomer Successteam is a fast-growing, remote-first team. The CSM is responsible for managing a portfolio of clients, ensuringcustomerretention and high satisfaction with Skillsoft. Additionally, the CSM will keep up to date on new technology...
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25 days agoManagecustomerescalations while acting as the liaison between other internal organizations (Engineering, Sales, Product, etc.) and acting as management interface with thecustomer通过新员工培训,采用宣传、retention. Ensure...
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10 days agoCollaborate with internal teams including otherCustomer Success Managersto run full-funnel media campaigns and ensure display advertising strategies align with paid search campaigns. Be the liaison between Amazon Advertising, Walmart Connect and...
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30+ days agoEnsuring that we are providing proactive engagements with ourcustomerswith the aim of reducing the number of inboundcustomerrequests. Helping the team to understand the company strategy and how they are contributing to the big picture.
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30+ days agoConsult with new and existingcustomers协调新员工培训,发现合作objectives, and developsuccessplans to drive value. Review usage data, overcome challenges and proactively working to uncover and mitigate risk. Discover any...
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30+ days agoTheCustomer SuccessAssociate will help design and launch processes, workflows, and automations that drive internal efficiencies. This role will up-level the effectiveness of ourCustomer SuccessTeam, and deliver greater value to ourcustomers.
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New!4 days ago4+ years of experience inCustomer Successmanagement or client-facing consulting or analyst positions; mobile app background is a plus. Experience working for SaaS-based companies. Ability to apply innovative thinking to solve complex client challenges.
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