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Technical Support Specialist Jobs - Remote Work From Home & Flexible
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8天前As aTechnical Support Specialist, you will provide product and systemsupportto our full portfolio of clients or regionally based clients. You may also participate in on-call schedules to help cover off-business hourssupport．You will need to become...
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23 days agoReceive and respond to escalated Customer cases regardingtechnicaland functional questions or issues. Previous experience in a client-facingtechnicalrole for a SaaS or telecom business. Monitor CustomerSupportmetrics to proactively identify...
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30+ days agoRespond to inbound customer requests for assistance through live channels (phone and chat). Collaborate with other customersupportteams to communicate and escalate customer issues in a timely fashion. Self-Manage personal workload in an effective and...
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1 week agoWork closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers andSupportAgents assisting our customers. Update internal knowledge base with new relevant insights in order to...
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New!YesterdayTheTechnical Supportteam is primarily responsible for handling issues/requests from our clients. This may be withtechnicalassistance regarding, software, custom built applications, hardware, or network related issues. We also provide assistance for...
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30+ days agoWork closely with other departments to build an understanding of how our product is used by our customers. Troubleshooting and resolving issues in a timely manner. Regularly check for data quality issues in our product. Our product is deeply connected...
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1 week agoWork 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Provide positivesupport& guidance to marketers, salespeople, and service professionals across our customer base...
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New!5 days agoTroubleshoot customer issues using internal & external documentation, various tools, & other resources such as escalation resources to resolve customer issues & deliver great customer experiences. Become Product Certified and work with customers.
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30+ days agoResponding to assigned customer chats, emails, or calls during dedicated business hours. Balancing workload to respond to and resolve multiple customer cases at a time. Providing 1st touch resolution as often as possible to resolve customer issues.
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30+ days agoAdvise ontechnicalissues and best practices, helping them achieve the desired end-result for our products using documentation, email via our ticketing system and by phone. Analyze, verify, find workarounds and/or report software bugs to Senior...
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25 days agoIt is responsible for providingTechnical Supportto internal and external customers by solving complextechnicalissues and answering usage questions regarding our proprietary software. The person in this role is vital in managing, resolving, and...
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30+ days agoYou will provide world-class productsupportto customers through our varioussupportchannels (online portal, phone, chat), ranging from basic Q&A to complex problem resolution. You will maintain active ownership and communication with customers on...
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30+ days agoDiagnose and solvetechnicaland non-technicalissues through phone, email, and chat. You'll be the first line ofsupport．强大的客户服务经验是必须的假名ther your experience is in food service, hospitality, or retail, we are looking...
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New!5 days agoProvides level 1 andtechnical supportto customers via phone, chat, and/or email for Baxter products and system peripherals focusing on customer satisfaction, quality, and efficiency to resolve customer issues.Develops backend solutions to hospital ...
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11 days agoOwntechnical从最初的客户问题报告决议,communicating with customers regularly regarding issue status as well as internal stakeholders. Collaborate with global Customer Success team members to properly manage customer inquiries...
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10 days agoThis will besupportingthe company's internal employees with L1 and L2 tickets. Need to be able to provide exceptional customer service to end users yousupport．Will besupportingNurses/Doctors/Employee's with Active Directory and Multi Factor...
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New!3 days agoDiagnose software performance issues/bugs, perform the appropriate fixes; work with other members of thetechnical supportand software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
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28 days agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. Installing and configuring new technology as it relates to employee productivity.
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28 days agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. Installing and configuring new technology as it relates to employee productivity.
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28 days agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. Installing and configuring new technology as it relates to employee productivity.
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1 week agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. 1-3 years of relevant experience in atechnicaland remote customer-focused...
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10 days agoIn this specialized role you will assist our customers by telephone by selecting the right product, providing post-salessupport, and answering product application and troubleshooting questions for a large range of our products. This is a remote work...
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30+ days agoProvide the highest level of customer service to all our associates, contractors, and visitors. Tier 1supportfor helpdesk requests monitor, triage, and assign tickets as needed. End-user hardware imaging and deployment (Windows 10 and MacOS) for...
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30+ days agoActively providesupportfor resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required. Good knowledge of Unix, SQL and scripting languages. Work onsupportingProduct servers and clients on cutting...
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30+ days agoRespond and solve the needs of our users through ticketing packages. Achieve the objectives set by your team based on the operation. Report immediate and prioritized needs of our users. Fulfill a working day. Attend team meetings. Fully remote position.
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8天前The ProductSupport Specialistwill provide world-classsupportto our global clients to enhance their overall product and service experience. If you strive for excellence in every client interaction. This role is fast-paced, and the ideal candidate...
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2 weeks agoMonitoring the status of new and ongoingsupportrequests to ensure contractual and/or agreed response, update, and resolution timelines are met. Ability to read, analyze, and interprettechnicalprocedures or governmental regulations.
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22天前Research, diagnose, and resolvetechnicalissues for web and mobile-based software within the company platform. Complete operational customer task requests within the company platform. Enable and empower customers by answering questions and directing...
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12 days agoAs a CustomerSupport Specialistyou will provide outstanding customersupportto our clients with our products and services and troubleshoot theirtechnicaldifficulties. Assist clients with navigating through our platform and provide customersupport．..
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30+ days ago7+ years of relevant job experience or hands-on field experience in one of the following areas: motors, engines, generators, and power transmission components, with direct customer contact. Proficiency in computer use and ability to navigate different...
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New!2 days agoDevelop a deep understanding of the company's platform, our customers and the various use cases on how our customers leverage our platform to align with lab inventory workflows. 2-5 years of customer service experience relating to product or software...
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10 days agoEnsure that customers receive value from the platform by addressing their product andtechnicalquestions in a timely and effective manner. The CSS will be expected to have a positive attitude and deliver a consistently great experience for our new...
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30+ days agoFull-time, partially remote position. Responsibilities include responding to inbound customer calls & requests, creating, following up on, & resolving customer tickets, and diagnosing & resolvingtechnical& production issues. Some travel is possible.
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30+ days agoProvide information and advice to users on our connection types. Proactively connect with clients to troubleshoottechnicalissues. Excellent English and Spanish both written and spoken (Having any other languages aside from these would be a great...
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30+ days agoRespond to compliance tool basic servicesupportinquiries. Respond to policy-related and program-specific inquiries. Triage help-related inquiries to redirect to appropriate teams. Follow workflow to grant tool access. Follow workflow to grant...
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10 days agoResponsible forsupportingpayroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with the company's payroll systems.
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9 days agoReceive inboundsupportcalls and online chat inquiries from customers to configure call routing and answer feature and phone questions. Communicate using phone, chat, screensharing, email and other technologies. Make outbound calls to customers to...
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2 weeks agoProvides inbound phone, web or email softwaresupportto resolve easy-moderate client inquiries and problems effectively and efficiently. Bachelor's degree in related field or equivalent experience. A minimum of 12 months previous experience required...
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1 week ago接收传入的查询和从我们的客户的问题tomers through our ticketing system, via chat, phone, or email. Own the timely resolution ofsupporttickets by proactively following up with customers. Adequately document interactions, case notes...
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10 days agoAssist with urgent and/or high-profile escalations. Be a major resource for the rest of the team andsupportthem as needed, which can include training and working through issues side by side. Recognize and investigate trends to locate global issues...
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26 days agoResponding tosupporttickets. Working with engineers and other team members to resolve user issues. Buildingsupportprocesses, for example: systems for sorting tickets, internal and user-facing documentation, feedback fromsupportto inform product...
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30+ days agoApply business acumen to our customer situations to proactively identify challenges and opportunities. Use phone, live chat, and web tickets, you'll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of...
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2 weeks agoDevelop an expertise in services and products and the initiative to take an active role in sharing this knowledge with customers. Achieve individual and team service-level goals. Track and document all customer inquiries and resolutions in SalesForce...
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1 week agoCandidate applies basic Helpdesksupportskills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and emailsupportfor products and services on our client.Must be able to type 45WPM and MS Office skills.
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30+ days agoManage and respond to live customer requests usingsupportand CMS software both through email and over the phone. Troubleshoot customer issues and problem-solve. Work across internal teams to solve customer issues or complete requests. Maintain...
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30+ days ago识别问题报告和提供解决方案them to customers. Help customers understand company software accounting functions. Route non-accounting customer issues to appropriate teams and team members. Diagnose and document software defects...
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30+ days agoRespond tosupportquestions about the Astra theme and our other products. Answer questions in our help desk software HelpScout. Write detailed bug reports with replication steps for our developers to fix. Write new documentation and update existing .
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30+ days agoMonitors and responds to usersupportquestions and issues related to constituent-focused applications. Troubleshoots issues. Coordinates the resolution of more complicated issues with developers and vendors. Documents issue resolution to facilitate...
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9 days agoReview and analyze videos to ensure that applicants and contributors meettechnicaland performance quality standards. Use critical thinking and problem-solving skills to troubleshoot and assess complex cases. Learn, utilize and multitask across a...
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New!3 days agoAdequately document interactions, case notes, and troubleshooting efforts on all customer interactions. Escalating to appropriate internal teams as necessary. The duties and responsibilities outlined above are not a comprehensive list and additionaL...
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