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Strategic Customer Success Manager Jobs - Remote Work From Home & Flexible
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18 days agoOwn the ultimatesuccessof our Enterprisecustomersin your territory, ensuring they realise the full value of the company platform. You have experience in aCustomer Successincrea记录的能力singcustomersatisfaction, adoption...
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New!4 days agoLooking for an experiencedStrategic Customer Success Managerto work with our top tier globalcustomerbase that includes some of the world's best consumer-facing brands at a global level. OurCustomer Successteam is tasked with strengthening and...
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30+ days agoOverseecustomerlifecycle to proactively drive satisfaction and retention, including owning the health andsuccessof yourcustomersfrom on-boarding through to renewal and expansion.Use exemplary relationship management to build deep relationships.
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New!TodayLead, mentor, and motivate a team ofCustomer Success Managers(CSMs). Provide guidance, coaching, and professional development to enhance their performance,customerengagement, and overall satisfaction. Collaborate with CSMs to establish and nurture...
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27 days agoTheCustomer Success Manageris responsible for providing a world-classcustomerexperience to ourcustomers. The CSM will be the primary point of contact for allcustomer-facing functions, including but not limited to onboarding, account management,...
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22天前Serve as subject matter expert on value proposition, products, services, and go to-market (GTM) strategy approach. Meet or exceed allcustomer successmetric targets for your assignedcustomers. Develop a deep understanding of thecustomer'sgiving...
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30+ days agoCustomer Success Managerneeded. Develop trusted decision maker relationships with eachcustomer. Serve as lead contact point. Will educatecustomersabout product features as well as data output for them to get a lot of value from products.
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3 weeks agoCement the relationship with new and existingcustomersincluding: account growth, new product adoption, and renewals. Develop a consultant perspective to client communications, questions, and meetings. 3+ years ofcustomer successor similar...
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26 days agoDevelop and executestrategicplans to drive usage, adoption, retention, and growth for thecustomer. Manage a book ofcustomerswith astrategic, focused effort on developing a deep understanding of thecustomers' unique business challenges. Ensure...
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30+ days agoWork with the company'sstrategic customersto drive product adoption, renewal, andcustomersatisfaction by bringing value to yourcustomerportfolio. Empowercustomersto connect their goals and problems with solutions in our platform while...
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22天前Establish a trusted/strategicadvisor relationship with yourcustomersby building a program vision & providing value throughout thecustomerpartnership as they deliver on program roadmap. Identify & forecast expansion opportunities & partner with Sales.
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New!4 days agoTheCustomer SuccessSpecialist will be responsible for establishing long-term B2B relationships with our clients to drive retention, expansion, and end-user engagement. You will work closely with company users to ensure they have the most optimal...
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3 weeks agoOwn the overall relationship with assignedcustomers, which include: Increasing adoption, ensuring retention and maintaining highcustomersatisfaction. Establish a trusted/strategicadvisor relationship with each assignedcustomerand drive continued...
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12 days agoManage the end-to-endcustomerexperience from platform adoption to engagement and retention and serve as the voice of thecustomerinside testing. Experience with SaaS (UX Research, Analytics, Data Visualization preferred) in acustomer-facing role...
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30+ days agoThe CSM will work closely with Sales to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made. Responsible for retaining established clients and maintainingcustomerreferences...
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18 days agoPartner with ourcustomersin taking what was established in the pre-sales command plan, and turning thecustomersdesired positive business outcomes into actionable objectives. Know the platform, our more common best practices, and use cases to guide ...
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17 days agoAssist in developing and managing key account relationship processes to achieve monthly, quarterly and annual revenue goals. Organizing and managing the client onboarding process and providing insights intocustomeradoption. Developing cadence and...
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30+ days agoLeading the team to provide outstandingcustomer经验,增加保留账户,leading in turn to timely renewals, growth, andcustomersatisfaction. Coaching and directing CSMs to understand business needs and objectives...
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27 days agoShare enthusiasm, best practices and enable partner practices with a focus on leveraging payment plan technology to grow their business.Strategicallyallocate your time on the most productive opportunities of growth and risk mitigation within your...
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1 week agoThe responsibilities of the role are to ensure thatcustomersare highly engaged, knowledgeable, and successful in their platform adoption and business objectives/goals. Drive highcustomerengagement that result in platform adoption, contract...
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New!2 days agoManage 100 200customerrelationships. Some of yourcustomerswill be new while others may have been using HubSpot for several years. Work with yourcustomerson a regular basis to understand their goals and aligning them with the necessary resources...
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30+ days agoAs aCustomer Success Manageryou represent us by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for thecustomer'soverallsuccess, including adoption of...
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10 days agoYou will collaborate closely with cross-functional teams throughout the entirecustomerlifecycle, focusing on critical areas such as invoicing, utilisation, and retention. Your role will involve developing and implementing programs and communication...
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16 days agoAct as a trusted advisor to HR benefits leaders, help communicate the value of the Carrot product, and respond tocustomerneeds, questions, and requests. As a SeniorCustomer Success Managerat the company, help developcustomer successstrategies.
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30+ days agoWork closely with the Product and Sales teams to enable us to meet the growing demand from existing and prospectivecustomers. You will help identify ways we can create value for some of the world's preeminent companies and organizations and deliver...
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2 weeks agoProven experience as aCustomer Success Manageror similar client-facing role, preferably in a SaaS company or within the veterinary industry. Strong knowledge of operational workflows and delivery management via SAAS/PIMS. Excellent interpersonal...
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12 days agoCollaborate with the company Marketing team to identify opportunities for collaboration with Marketplace or Utility providers and prioritize marketing investments to attain sales plan. Collaborate with Legal, Operations, Supply Chain and Finance to...
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12 days agoBe a subject matter expert who owns the implementation of program outcomes from start to finish. (Develop deep knowledge of products & demonstrate deep understanding of State accountability plans, assessments, curriculum requirements, key trends.)
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8 days agoLead a portfolio ofcustomersand work cross functionally with our Sales, Services, Support, Product and Engineering teams to manage relationships, set expectations and support day-to-day operations in ensuring that ourcustomersdrive businesssuccess.
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30+ days agoHelp shape ourCustomer Successteam for our South East Asia operations as you leverage the process, documents and best practices we've developed at our headquarters. You will providecustomersupport, newcustomertraining and onboarding support to...
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9 days agoIn this role, you will be responsible for ensuring thesuccessand satisfaction of our clients and their teams throughout their entirecustomerjourney. You will work closely with ourcustomersto understand their business objectives and challenges...
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12 days agoProvide immediate onboarding activities. Work with assignedcustomersto buildCustomer SuccessPlans, establishing critical goals, or other key performance indicators and aid thecustomerin achieving their goals. Measure and monitorcustomers'...
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30+ days agoServe as astrategicpartner forcustomersthroughout the innovation and deployment lifecycle. Lead and Empowercustomersto connect their goals and challenges with solutions in our platform while increasing usage and adoption. 10+ years of experience...
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10 days agoProvide immediate onboarding activities. Work with assignedcustomersto buildCustomer SuccessPlans, establishing critical goals, or other key performance indicators and aid thecustomerin achieving their goals. Program manage account escalations...
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27 days agoJointly buildstrategicaccount plans withcustomersand run periodic business reviews. Prospecting and identifying new opportunities within existingcustomers, and managing complex deal cycles from lead origination through close. Building and...
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24 days agoServe as a representative of the brand to ourcustomers, conveying ourstrategicand product direction, and sharing how this direction will contribute to ourcustomers' collaboration goals. Serve as a representative of ourcustomersback to...
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30+ days agoBe on the front-lines and ensure ourcustomersincrease the safety, efficiency, and sustainability of their operations with our IoT platform. Compose jointsuccessplans withcustomers, outlining their objectives, metrics, timelines & remove barriers.
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22天前Collaborate with internal teams including otherCustomer Success Managersto run full-funnel media campaigns and ensure display advertising strategies align with paid search campaigns. Be the liaison between Amazon Advertising, Walmart Connect and...
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New!TodayWork closely with theCustomer Success Managersand Technical AdoptionManagersto ensure thesuccessof thecustomerjourney as measured by adoption and health scores. Be responsible for communicating objectives and ensuring timely delivery of...
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1 week agoThe role will work with our Director ofCustomer Success- Jumbo, and has visibility into the entire company including Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners. The ideal candidate will also help...
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30+ days agoInterface withcustomerleadership regularly, leading discussions and navigating the relationship to support platform adoption and usage. Deliver training, analytics, insights, and best practices tocustomerteams. Partner withcustomersto understand...
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30+ days agoThe CSM is responsible for managing an account portfolio of healthcare organizations, by driving and nurturing the growth of our clinical engagement and satisfaction of each account. The CSM is astrategicand supportive partner for assigned accounts...
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10 days agoProactively drive adoption, usage, net retention, and renewals by optimizingcustomerexperience for complexcustomers. Act as the connecting thread for internal teams with thecustomeracross thecustomerjourney. Drivecustomeradvocacy in resolving...
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27 days agoNavigate complexcustomerrelationships and processes. Execute processes and programs to improvecustomerengagement and adoption to mitigatecustomerrisk and drive value resulting in renewal and expansion opportunities. Develop a deep understanding...
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30+ days agoDevelop a comprehensivecustomer successstrategy and service model that includes proactive outreach and formal business reviews forstrategicpartners and scalable, efficient service for core partners. Turn strategies into tactics and deliverables...
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30+ days agoClient Engagement and Relationship Management: Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. Foster and maintainstrategicrelationships at all levels within...
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10 days agoMeasure and monitorcustomers' achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally toCustomerSponsors and Executives. Partner with ourcustomersin taking what was established in...
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New!5 days agoHiring, supporting, and managing a team of 5 CSM members across France, Spain, Germany, and Italy. Continuously improving the One-to-Many strategy. Defining, building, and implementing digital programs, which allowcustomersto be informed, enabled...
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13 days agoServe as leadership support and primary contact for the primary stakeholder or buyer during the onboarding of new global enterprisecustomers, work with Solution Implementation & Training teams to ensure superior onboarding & be able to deliver support.
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New!3 days agoEngage with thecustomer'sexecutive team to co-create Key Performance Indicators (KPIs) that define a successful deployment and outline long-term usage objectives. Typically requires a minimum of 5 years of related experience with a bachelor's degree.
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