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高级客户经理成功Jobs - Remote Work From Home & Flexible
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17 days agoAct as a trusted advisor to HR benefits leaders, help communicate the value of the Carrot product, and respond tocustomerneeds, questions, and requests. As aSenior Customer Success Managerat the company, help developcustomer successstrategies.
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22 days agoAs aSenior Customer Success Manageryou will work with our largest, high growthcustomersto ensure they are successful and gain maximum value out of product offering. You will do this by immersing yourself in thecustomers' business, deeply...
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12 days agoFoster relationships withcustomercontacts at all levels that will increase retention, expansion, and renewal. Yourcustomerinsights will be used to inform product development and priorities. You're an experiencedCustomer Success Manager(or similar...
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3 weeks ago3+ years of experience in acustomer successrole, responsible forcustomersatisfaction and renewals for a SaaS company. Provensuccesspartnering withcustomersto identify opportunities to maximize their investment across multiple products.
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8 days agoThe role will work with our Director ofCustomer Success- Jumbo, and has visibility into the entire company including Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners. The ideal candidate will also help...
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30+ days agoCustomer Success Managerneeded. Develop trusted decision maker relationships with eachcustomer．Serve as lead contact point. Will educatecustomersabout product features as well as data output for them to get a lot of value from products.
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New!TodayYou'll take ownership of a designatedcustomerportfolio, focusing on retention, growth, and overall satisfaction, managing end-to-endcustomeronboarding and developing comprehensiveCustomer SuccessPlans that ensure our users achieve their goals.
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23 days agoServe as subject matter expert on value proposition, products, services, and go to-market (GTM) strategy approach. Meet or exceed allcustomer successmetric targets for your assignedcustomers．Develop a deep understanding of thecustomer'sgiving...
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30+ days agoManage a portfolio of Enterprisecustomers．Be a trusted technical advisor by aligning our platform features with thecustomer'sbusiness strategy. Drive incremental value by leading thecustomerthrough training and adoption of our best practices.
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New!6 days agoAs aCustomer Success Manager, you will be responsible to manage the full life cycle ofcustomerjourney resulting incustomersatisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients...
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30+ days agoManage and advocate forcustomerportfolios by monitoring and driving adoption metrics (key milestones, usage, value realization), promote engagement opportunities, assess risk factors, help to escalate technical issues, and providecustomer．..
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30+ days agoYou'll be responsible for the retention by combatting churn and expansion KPIs, including: activation rate, retention rate, 6 star experiences, and time to completion for ongoing support. Engaging newcustomersproactively to make sure they are on the...
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30+ days agoWork with the company's strategiccustomersto drive product adoption, renewal, andcustomersatisfaction by bringing value to yourcustomerportfolio. Empowercustomersto connect their goals and problems with solutions in our platform while...
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13 days agoWith input from the director, oversee implementation, development, and oversight of our digital/tech touchCustomer SuccessModel. Minimum 4 years of experience incustomer success, business development, management consulting or account management...
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Featured29 days agoManagecustomer successby ensuring the teams work together to grow the business and ensurecustomer的满意度。必须有7年的产品management experience with solid SaaS and consulting skills. Telecommute position.
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23 days agoEstablish a trusted/strategic advisor relationship with yourcustomersby building a program vision & providing value throughout thecustomerpartnership as they deliver on program roadmap. Identify & forecast expansion opportunities & partner with Sales.
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13 days agoManage the end-to-endcustomerexperience from platform adoption to engagement and retention and serve as the voice of thecustomerinside testing. Experience with SaaS (UX Research, Analytics, Data Visualization preferred) in acustomer-facing role...
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New!6 days agoEstablishing meaningfulcustomerrelationships from day one; you are the best partner of yourcustomer．Building asuccessplan aligned with client business objectives and defining successful KPIs. Organizing regular Business Reviews to review the...
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3 weeks agoYou'll become an integral part of our mission to create the future ofcustomerexperiences. In this role, you'll be equipped with some of the bestcustomer关系管理工具在3月ket to identifycustomerinsights...
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8 days agoThe responsibilities of the role are to ensure thatcustomersare highly engaged, knowledgeable, and successful in their platform adoption and business objectives/goals. Drive highcustomerengagement that result in platform adoption, contract...
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22 days agoOwn the overall relationship with assignedcustomers, which include: Increasing adoption, ensuring retention and maintaining highcustomer的满意度。Establish a trusted/strategic advisor relationship with each assignedcustomerand drive continued...
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13 days agoAs aSenior Customer Success Manageryou will maximizecustomervalue and you will minimize churn through best-in-class platform adoption to protect, defend and prime the company'scustomerbase for future growth through expansion.
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28 days agoThis role presents an exciting opportunity for you to become an integral part of oursuccessin the Publishers space. By working closely with some of our largest named clients, you will have the chance to contribute to our growth in the booming video...
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24 days agoDevelop and manage value-based relationships with roughly 10-12customers, and manage additional accounts with a digital/tech touch approach to bring value throughcustomerwebinars, newsletters, and othercustomercontent. With input from the...
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New!YesterdayServe as a trusted advisor to a large portfolio of key enterprisecustomers．You'll partner with ourcustomersto support and grow the relationship, and work closely with other internal resources to make it happen.
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30+ days agoThis position focuses on championingcustomercentric solutions and outcomes. You will work closely with support, services, sales and R&D teams to enable positivecustomerexperiences of our products. You will have a strong understanding of our...
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28 days agoPerform strategic account planning and execution, helping increase Iodine product adoption, identifying expansion opportunities and educating thecustomeron how to realize increased value from the company.
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Featured13 days agoManage a team of high-performing Enterprise CSMs throughout the entirecustomerjourney - from onboarding through engagement and renewal. Coach CSMs to provide a best-in-classcustomerexperience while meeting revenue retention targets and mitigating...
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30+ days agoBuild executive relationships and maneuver effectively through complex org structures. Provide insight and recommended improvements based oncustomerfeedback and your own command of the industry - to our solutions for global FIs. Maintain and...
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30+ days agoConsult with and advise some of our largest and most strategically complex SaaScustomers．负责收入扩张(增销焦油gets) from your accounts, through proactive advice on our products and services as well as driving tailored...
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30+ days agoBe on the front-lines and ensure ourcustomersincrease the safety, efficiency, and sustainability of their operations with our IoT platform. Compose jointsuccessplans withcustomers, outlining their objectives, metrics, timelines & remove barriers.
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New!YesterdayYou will be responsible for building relationships with clients, understanding their needs, and helping them to overcome any challenges they may encounter. Develop strong relationships with clients. Proactively engage with clients to understand goals.
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30+ days agoCreate and deliver quantitative individual and team account management expectations, including accounting for in-flex situations such as supporting fundraisers and organizers when large scale crisis moments occur.
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30+ days agoServe as primary system administrator for theCustomer Successplatform (CSP) and othercustomer successtools through active monitoring and reporting of key processes and metrics. Make recommendations and implement integration of 3rd party...
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30+ days agoServe as a strategic partner forcustomersthroughout the innovation and deployment lifecycle. Lead and Empowercustomersto connect their goals and challenges with solutions in our platform while increasing usage and adoption. 10+ years of experience...
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3 weeks agoBuild lasting business relationships with yourcustomersthrough continuous goal setting and achievement and being a highly trusted advisor, preparation and execution of Quarterly Business Reviews with yourcustomers．
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30+ days agoOverseecustomerlifecycle to proactively drive satisfaction and retention, including owning the health andsuccessof yourcustomersfrom on-boarding through to renewal and expansion.Use exemplary relationship management to build deep relationships.
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New!5 days ago在执行发现会话stand thecustomer'sdesired outcomes, translate these priorities into actionable plans and then drive execution of these plans with thecustomer．Drive adoption by empowering clients to become self-sufficient.
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23 days agoRecruit, coach and lead a team that is dedicated to delivering a remarkable totalcustomerexperience. Manage day-to-day operations of your team. People leadership experience - proven ability to influence, develop and empower employees to achieve their...
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2 weeks agoServe as leadership support and primary contact for the primary stakeholder or buyer during the onboarding of new global enterprisecustomers, work with Solution Implementation & Training teams to ensure superior onboarding & be able to deliver support.
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23 days agoYou'll be responsible for onboarding newcustomers, managing relationships with existingcustomers, and strengtheningcustomers' engagements with the company through renewals and expansion. 5+ years with a complex technical SaaS product. Hybrid remote.
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13 days agoYou are responsible for creating and maintaining successful partnerships as a trusted advisor with a portfolio of high-valuecustomersand ensuring they realize maximum value from our platform and services by providing product enablement...
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30+ days agoAs an EnterpriseCustomer Success Manager, you will play a pivotal role in developing and maintaining relationships with our valuedcustomers．Your role will involve comprehending the distinct requirements of eachcustomerand facilitating the...
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23 days agoDevelop and execute comprehensive engagement strategies and joint-successplans across assigned accounts. Make data-driven decisions to mitigate risk, increase adoption and uncover new opportunities. Be a product expert. Perform quarterly reviews.
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24 days agoIdentify interventions to drive engagement and value for subscription owners and end users. Collect, synthesize, and disseminate feedback fromcustomersacross the organization to inform the efforts of our Product, Supply, and Sales organizations.
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30+ days agoClient Engagement and Relationship Management: Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. Foster and maintain strategic relationships at all levels within...
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30+ days agoWork closely with the data platform and data visualization teams to implement an analytics framework required for marketing and sales insights. Collaborate with CS organization to set the roadmap and prioritization for the CS data insights team. Look...
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28 days agoTheSenior Customer SuccessConsultant will partner with thecustomer successteam to ensure eachcustomerlaunches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. In this role, theSenior．..
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30+ days agoProactively reach out to clients & decision makers to position yourself as a trusted and strategic partner (e.g. emailing, calling, virtual meetings). Onboard new users to the platform and demonstrate platform features toseniordecision makers (e.g...
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New!4 days agoManaging a book of ~30customers, serving as a strategic advisor along their journey to get the most out of their investment in company, advising them through the onboarding, implementation, go-live, renewal, and expansion phases of thecustomer．..
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