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他因tomer Success Associate Jobs - Remote Work From Home & Flexible
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3 weeks agoThe他因tomer Success Associatewill help design and launch processes, workflows, and automations that drive internal efficiencies. This role will up-level the effectiveness of our他因tomer SuccessTeam, and deliver greater value to ourcustomers.
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20 days agoAs a他因tomer Success Associate, you'll be a critical member serving on the front lines of our student-facing support team. You'll be tasked with ensuring every student receives best-in-class service in a friendly, empathetic, and knowledgeable way.
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26 days agoBe on the front-lines and ensure ourcustomersincrease the safety, efficiency, and sustainability of their operations with our platform. Compose jointsuccessplans withcustomers, outlining their objectives, metrics, timelines, and effectively...
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25 days agoBe the first point of contact withcustomers, understanding their concerns and resolving them in a professional and timely manner. Assist with execution ofcustomercommunication, onboarding, and education initiatives. Help build scalablecustomer...
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30+ days agoMonitor and document the company's startup plancustomersuse to track user engagement, adoption, and satisfaction to identify opportunities to engage withcustomerson their needs. Experience in acustomer-facing role incustomer success.
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New!2 days agoCollect, schedule, and present data for monthly reporting, including challenges, trends, highlights, action plans, account status, and planning Develop presentations outlining products/service benefits in line with clients' strategic plans. Handle...
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29 days agoWe are looking for a proactive individual dedicated to establishing long-term B2B relationships with our clients to drive retention, expansion, and end-user engagement. You will work closely with users to ensure they have the most optimal experience...
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30+ days agoDrive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices. 3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role.
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Featured13 days ago及时回应customerinquiries via phone, SMS, and email. Onboard newcustomersand work collaboratively across teams to ensure a successful journey. Regularcustomercommunication to discuss program needs, elearning plans, transcripts...
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New!YesterdaySupporting CSMs on day-to-day tasks forcustomers. This includes: joining status calls, tracking performance and monitoring campaigns, helping CSMs with any program/creative ideas to optimize lifecycle marketing strategy, triagingcustomerissues to...
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3 weeks agoThe successful candidate will be an integral part of our team, being responsible for all aspects ofcustomer successincluding support via email, phone, and live chat, product demos, and content creation.Associate'sdegree and no work experience needed.
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Featured13 days agoThe他因tomer SuccessManager will play a critical role in ensuringcustomersatisfaction, retention, and growth, and build strong relationships withcustomers, guiding them towardsuccesswhile working closely with internal teams to improve the overall...
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3 weeks agoAct as the primary point of contact throughout thecustomerlifecycle for Mid-Market accounts. Drive adoption of the Platform, measured through platform usage. Onboard newcustomers. Achievecustomergoals by providing proactive ABM best practices...
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30+ days ago4+ years of program management experience, ideally in a SaaS environment or fast-paced IT consulting role. Proven track record launching transformational, cross-functional projects that measurably increase team productivity and/orcustomeroutcomes.
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Featured13 days agoIn this role, the ideal candidate will provide support tocustomerschatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They will also ensure...
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30+ days agoDrive the post-sales journey of a sub-set of accounts, from product adoption, expansion, advocacy, and ultimately, to renewal. Maintain a proactive cadence of communication/engagement with assigned accounts to help drive usage and adoption.
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New!TodayHelp shape our他因tomer Success团队为我们的年代outh East Asia operations as you leverage the process, documents and best practices we've developed at our headquarters. You will providecustomersupport, newcustomertraining and onboarding support to...
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FeaturedNew!TodayYou will lead a team to orchestrate the adoption and consumption of our products and services. After you have thecustomeron the right path, learn their products, services, target market, who theircustomeris today, and where they want to take the...
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New!2 days agoSupport clients through the help desk function and providecustomerservice using email, in-app chat, and Slack. Partner with the他因tomer Successteam in trackingcustomerissues and requests. Manage incoming support tickets. Deliver first-tier...
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FeaturedNew!TodayThe activities you will perform are all aligned with the purpose of helping ourcustomersachieve their desired business outcomes through leveraging our lead generation platform. You will lead a team to orchestrate the adoption and consumption of our...
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23 days agoMaintain excellentcustomerexperience with tone, empathy, confidence, and attention to detail. Develop and present solutions to fan issues efficiently and effectively. Work experience incustomerservice in retail or service-related industry.
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3 weeks agoEfficiently addresscustomerinquiries and other tiered service, product, and technical issues and resolve with solutions in a courteous, timely, and professional manner. Manage escalation promptly to the right stakeholders according to established...
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17 days agoGather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments. Deliver exceptionalcustomersupport via email, addressing inquiries related to account management and...
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30+ days agoSupportcustomersvia the in-app chat service, emails and over the phone throughout thecustomerjourney, particularly during the pre-sale and testing phases of the program. Have a comprehensive understanding of the testing protocol and all tasks...
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20 days agoThe Global他因tomerCareAssociatereceives, evaluates, and answerscustomerinquiries in a timely manner. They will also interact withcustomersvia phone, chat and email to provide information in response to routine inquiries about background check...
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30+ days agoAnswer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have. Build rapport with callers using a friendly, courteous and professional manner. Verify/Collect demographics and update systems...
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8 days agoDeveloping and maintaining playbooks for key phases of thecustomerjourney including Onboarding, Adoption, Renewal and Expansion. Developing, monitoring, and ensuring compliance with your teams and company SLAs, OKRs, KPIs and overall business...
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30+ days agoYou will be responsible for ensuring thesuccessof thecustomers' journey through our test and program by identifyingcustomers' questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner,...
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28 days agoAs a他因tomerOutcomesAssociate, you will be a key driver in the adoption of a company-wide GTM (Go to Market) approach that drives higher levels ofcustomer successand revenue growth. As a key member of the WWFO (Worldwide Field Organisation) team...
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22天前Providing direct support on assigned trials through record management, creating reports necessary for trial implementation and maintenance, Sponsor/CRO user management, tool management, and execution for at-scale Trial Team user engagement, managing...
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FeaturedNew!TodayUse outstanding communication skills to present to and influence both company and key partner stakeholders. Collaborate with our Investors, Operations, and Campaign teams to ensure the partners are served properly.
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New!2 days agoMaintain documentation on workflows, procedures, and protocols. Synthesize product feedback to platform product team. Harvest web-based data. Prepare data for loading by entering submitted data into standardized format. Configure open enrollment...
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17 days agoDrivecustomersoftware engagement & development of power users acrosscustomerorganizations. Implement他因tomer SuccessPlans for assigned accounts. Expandcustomerrelationships by driving upsell, cross-sell, and expansion sales in partnership with...
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13 days agoEngage withcustomers跨多个平台(电子邮件、电话和chats) which might include placing orders, inventory checks, order status, delivery status and overall general questions Maintain exceptional relationships with ourcustomersand...
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30+ days agoYou will be in charge of onboarding manufacturers : helping them create accounts, guide them through different processes required to be autonomous in the platform. You will record, adapt and drive Webinars, answering users' questions via live...
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New!6 days agoDeliver premier provider support by answering questions via email, analyzing and resolving platform access issues, and leading initiatives to address complex provider challenges. 3-5 years of work experience incustomersupport, community management...
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8 days agoDevelop and implement他因tomerLifecycle Management strategy to identify key moments for user training, stakeholder engagement, and cross-sell. Partner with our Product and Marketing teams to create a feedback loop from users andcustomersto the product.
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27 days agoDevelops a strong team of leaders that delivers a strongcustomerexperience even in the face of adversity by using each opportunity to deliver solutions. You will work on developing strong working relationships with key internal and external...
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30+ days agoAct as a strategic advisor and results owner for a portfolio of Gaming merchants and serve as a trusted constant on their behalf. Become an expert on our payments and data solutions. Using our North Star, understand and articulate the merchant's...
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12 days agoHandlecustomerfeedback for Premium and Monsum through scheduled feedback calls and through churn calls. Handle transactions and receipts for FastBill Premium and Monsumcustomers. Establish and maintaincustomerrelationships to gain their trust...
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30+ days agoEstablish and maintain project management. Drivecustomersatisfaction by providing a high-quality service. Coach and mentor team members. Proactively highlight risks and provides with a set of plans and options. Manage SLAs. Root cause analysis...
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13 days agoReceive and process inbound sales queries from clients via the phone, email and online chat. Sell tocustomersand engage them in discovery activities that determinecustomertheir needs, suggests relevant products and services, and gathering...
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13 days agoReceive and process inbound sales queries from clients via the phone, email and online chat. Sell tocustomersand engage them in discovery activities that determinecustomertheir needs, suggests relevant products and services, and gathering...
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13 days agoReceive and process inbound sales queries from clients via the phone, email and online chat. Sell tocustomersand engage them in discovery activities that determinecustomertheir needs, suggests relevant products and services, and gathering...
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13 days agoReceive and process inbound sales queries from clients via the phone, email and online chat. Sell tocustomersand engage them in discovery activities that determinecustomertheir needs, suggests relevant products and services, and gathering relevant...
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New!YesterdaySupport of ideation, development, execution, and optimization of marketing campaigns designed to reduce deactivations, drive loyalty, and increase revenues. Querycustomerdatabase to compilecustomerfiles for activation and analyze test results.
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Featured3 weeks agoYou will be takingcustomer电话,捕获传入的领导,接受订单,scheduling appointments, and translating calls, while working from the comfort of your own home. In this role, you will be taking inbound calls and forwarding messages to our...
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13 days agoReceive and process inbound sales queries from clients via the phone, email and online chat. Sell tocustomersand engage them in discovery activities that determinecustomertheir needs, suggests relevant products and services, and gathering relevant...
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22天前The他因tomerExperience team is responsible for the end to end product allowingcustomersworldwide to have an exceptional buying or selling experience. The team delivers the core components of the service offering a seamless payment, fulfillment and...
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New!YesterdayProvide administrative support to department which may include data entry, faxing, copying, distributing, and filing material & client contact or follow up. Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information.
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