IT Support Jobs - Remote Work From Home & Flexible
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24 days agoCollaborate with other leaders in the organization to develop and deliver technical training programs forsupportagents to enhance their skills and knowledge. Oversee the day-to-day operations of the technicalsupportteam, ensuring timely and...
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23 days agoLead theSupportteam with a strong focus on customer satisfaction, setting performance goals, providing guidance, and fostering a positive and collaborative work environment. You have 7+ years of experience building and managing high-performing...
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17 days agoYour role is to ensure an exceptional IT experience for our end users. Your focus is on leading customersupportand efficient teams, with a strong belief in measuring and managing performance. You excel in identifying areas for improvement within the...
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1 week agoResponsible for leading a team of ITsupporttechnicians in providing comprehensive and efficientsupportto global users. This role involves managing the day-to-day operations of the ITsupportteam, ensuring timely resolution of technical issues, and...
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18 days agoServe as the primary initial point person for technology issues at 2-3 assigned schools and possibly also for NetworkSupportTeam staff. This typically includes ~100-200 staff members. Providesupportfor other schools and staff across the...
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28 days agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. Installing and configuring new technology as it relates to employee productivity.
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28 days agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. Installing and configuring new technology as it relates to employee productivity.
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28 days agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. Installing and configuring new technology as it relates to employee productivity.
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15 days agoServe as the first point of contact for users seeking ITsupportover email, chat and phone. Complete ticketedsupportitems in a timely fashion along with recorded detailed notes and events. Assist with onboarding & offboarding of users. Aid users...
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New!3 days agoDiagnose software performance issues/bugs, perform the appropriate fixes; work with other members of the technicalsupportand software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
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30+ days agoThesupportdesk agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our executive development programs. This person champions customer happiness, satisfaction, and success through...
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New!YesterdayLead a team ofSupport工程师在欧洲和美国地区。Coordinate with Customer Success, Product Management and Engineering teams on customer requests and inquiries. Fluent in SQL and experience in at least one of the following languages...
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30+ days agoProvide the highest level of customer service to all our associates, contractors, and visitors. Tier 1supportfor helpdesk requests monitor, triage, and assign tickets as needed. End-user hardware imaging and deployment (Windows 10 and MacOS) for...
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Featured20 days agoTroubleshooting service issues with third party and field technicians. Conducting root cause analysis to identify and resolve technical issues in a timely manner on escalated machines. Reviewing and analyzing machine service history and providing...
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26 days agoAchieve and maintain expert knowledge on our product. Handle customer inquiries in a timely manner. Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat. Collate..
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30+ days agoThe TechnicalSupportRepresentative provides first class technicalsupportto Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-relatedsupport...
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8天前As a TechnicalSupportSpecialist, you will provide product and systemsupportto our full portfolio of clients or regionally based clients. You may also participate in on-call schedules to help cover off-business hourssupport. You will need to become...
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3 weeks agoCollaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy. Create and update documentation based on interactions.
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30+ days agoRespond and solve the needs of our users through ticketing packages. Achieve the objectives set by your team based on the operation. Report immediate and prioritized needs of our users. Fulfill a working day. Attend team meetings. Fully remote position.
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New!YesterdayAnalyze, triage and discuss with product management, engineering and design team members about providing clarity to our customers regarding their inquiries. Bachelor's degree in Computer Science, or related fields. Fluent in SQL and experience in at...
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1 week agoProcessing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees. 1-3 years of relevant experience in a technical and remote customer-focused...
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30+ days agoWe are looking for you to provide top-of-the-line customer service by demonstrating a high level of service aptitude, product knowledge, and customer responsiveness. Bachelor's degree and 5-7 years of technicalsupportexperience as aSupportEngineer.
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2 weeks ago组织公司台式电脑和笔记本电脑硬件nventory on-site by printing and applying label asset tags to hardware assets. Maintain IT asset inventory by recording and tracking company-owned desktop & laptop hardware both on and offsite...
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30+ days agoActively providesupportfor resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required. Good knowledge of Unix, SQL and scripting languages. Work onsupportingProduct servers and clients on cutting...
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30+ days agoTriage, investigate, and resolvesupporttickets of all ranges of complexity, working both independently, in concert with otherSupportstaff, and internal and customer-facing departments e.g Product, Engineering, CloudOps, Customer Success Managers...
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23 days agoActs as a Tier 2 escalation point for advanced customer issues. Assists with allsupportcases during periods of heavy volume. Leadssupportefforts for customers who have been determined to have Critical value. Coordinates with Customer Success...
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30+ days agoActs as a Tier 2 escalation point for advanced customer issues. Assists with allsupportcases during periods of heavy volume. Leadssupportefforts for customers who have been determined to have Critical value. Coordinates with Customer Success...
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30+ days agoYou have 4 or more years of technicalsupportexperience in a fast-paced environment. You have a history of high performance and are known among your peers as the go-to person for help; you can maintain high-quality technical omni-channelsupport...
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1 week agoWork closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers andSupportAgents assisting our customers. Update internal knowledge base with new relevant insights in order to...
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23 days agoReceive and respond to escalated Customer cases regarding technical and functional questions or issues. Previous experience in a client-facing technical role for a SaaS or telecom business. Monitor CustomerSupportmetrics to proactively identify...
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30+ days agoRespond to inbound customer requests for assistance through live channels (phone and chat). Collaborate with other customersupportteams to communicate and escalate customer issues in a timely fashion. Self-Manage personal workload in an effective and...
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10 days agoTeam handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. Prior customersupportexperience. Experience working remotely. Previous work with company and/or developers...
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1 week agoAs a TechnicalSupportCoordinator, you will be responsible for calibrating our kiosks. You will have access to a wide variety of tools and technologies that keeps our fleet of kiosks healthy, become the go to person for troubleshooting kiosk hardware...
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29 days agoProvide technical onboardingsupportfor new employees. Provide technical and infrastructuresupportduring international events. Be available to take ownership of new cases via telephone, email and web. Act as an internal customer advocate keeping...
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30+ days agoDeliver exceptional customer experience by going above and beyond tosupportour customers.Supportour customers across multiple channels, including calls, video calls, emails and chat. Focus on customer satisfaction while providing them with timely...
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30+ days agoYou will be accountable for delivering an outstanding technicalsupportexperience on the full Desktop and Server technical stack. Bachelor's degree and advanced troubleshooting of Mac and Windows operating systems, and multi-OS machines. Remote work.
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30+ days agoDevelop and optimizeSupport工作流程,确保及时有效的反应to member requests. Identify and implement new tools and technologies to improve the efficiency of theSupportdepartment. Monitor and analyzeSupportmetrics to identify...
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1 week agoWork 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Provide positivesupport& guidance to marketers, salespeople, and service professionals across our customer base...
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26 days agoResponding tosupporttickets. Working with engineers and other team members to resolve user issues. Buildingsupportprocesses, for example: systems for sorting tickets, internal and user-facing documentation, feedback fromsupportto inform product...
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9 days agoMain tasks will be to handlesupportcases, convert newsupportinsights into standardized knowledge and provide insights into how to improve the products in a structured format. For this associate position we are seeking individuals with aptitude for...
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22天前As a TechnicalSupportAssociate, you'll be responsible for assisting our customers and delivering a world-classsupportexperience. You'll work closely with customers to troubleshoot and resolve issues via email, chat, and occasional video...
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New!5 days agoTroubleshoot customer issues using internal & external documentation, various tools, & other resources such as escalation resources to resolve customer issues & deliver great customer experiences. Become Product Certified and work with customers.
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8天前The ProductSupportSpecialist will provide world-classsupportto our global clients to enhance their overall product and service experience. If you strive for excellence in every client interaction. This role is fast-paced, and the ideal candidate...
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9 days agoBeing a team member of the ProductSupportTeam providing 24x7x365 with the flexibility to work morning, mid, overnight shifts. Providing application productsupportfor customers within North America, EMEA and Asia Pacific. Independently debugging...
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30+ days agoWork closely with other departments to build an understanding of how our product is used by our customers. Troubleshooting and resolving issues in a timely manner. Regularly check for data quality issues in our product. Our product is deeply connected...
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30+ days agoResponding to assigned customer chats, emails, or calls during dedicated business hours. Balancing workload to respond to and resolve multiple customer cases at a time. Providing 1st touch resolution as often as possible to resolve customer issues.
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Featured18 days agoOur Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's products.
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30+ days agoYou will provide world-class productsupportto customers through our varioussupportchannels (online portal, phone, chat), ranging from basic Q&A to complex problem resolution. You will maintain active ownership and communication with customers on...
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30+ days agoBecoming a technical expert on the company platform. Taking ownership of customer-reported issues and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. Working with...
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26 days agoTroubleshooting and investigating a variety of customer questions related to day-to-day clinic operations. Prior experience with communication and CRM toolings such as HelpScout, TalkDesk, and Slack. Ensure customer retention and satisfaction.