ModSquad Jobs & Careers - Remote Work From Home & Flexible
About ModSquad
Researched & Written by Carol Cochran on the FlexJobs Team
Working to reinvent the customer experience services industry since 2007, ModSquad modernizes outsourcing services that "lighten the load of digital engagement" for some of the world's most prestigious global brands. Clients consult the company to engage, moderate, and support their audiences using its vast network of international, virtual moderators, otherwise known as "Mods." A flexible employer, the majority of ModSquad's team is given the choice to work remotely or from one of its offices, if not some combination of the two. In the past, the company has offered temporary, freelance, hybrid, and 100% remote jobs with full-time, part-time, flexible, and alternative schedules incustomer service,marketing,graphic design,entertainment & media,project management, and other fields. Headquartered in Sacramento, California, ModSquad has operation centers worldwide, and the company's "customized, fun, and flexible workforce" is comprised of over 10,000 Mods that support over 50 languages in more than 90 countries. Team members work to bring businesses "closer to their customers than ever before" through customer support, content moderation, trust and safety, community management, and social media services.
Because customers interact online 24/7 and share their experiences on blogs, community pages, and social networks, ModSquad ensures the success and well-being of brands by engaging these customers and certifying that they're "singing praises" and not "inciting a virtual mob." The company serves a varied clientele that includes startups, international agencies, and global corporations, including Fortune 500 enterprises. Mods include specialists from nearly every industry, from ecommerce and gaming to government and education, and past clients include the NFL, Zendesk, Topps, NBC, National Geographic, Activision Blizzard, Showtime, the U.S. Army, and the World Science Festival, to name a few.
Visit ModSquad's websiteModSquad on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
Shae K from Austin, TX—Hired at ModSquad as Customer Support
J M from ,—Hired at ModSquad as Community Manager
Kristin P from Deer Park, TX—Hired at ModSquad as Customer Service
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For Research: Past Remote and Flexible Jobs at ModSquad
We include these past jobs as a way for you to explore what kinds of remote and flexible jobs ModSquad has hired for in the past and might be likely to hire for again in the future.
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30+ days agoCurrently seeking experienced Tier 2 Customer Support Representatives to assist customers with order/account and technical issues via inbound phone calls. Excellence at identifying technical issues and communicating those issues (and their solutions)...
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30+ days agoMods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. Mods review orders.
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30+ days agoMods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. On this project, mods...
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30+ days agoAssist in managing investigations and employee relations issues including redundancy and grievance. Ensure employee relation cases are managed to meet best practice requirements. Serve as a trusted advisor to all business units in operating with a...
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30+ days ago这个角色在所有bu作为受信任的顾问siness units and works in conjunction with the Senior Director on the execution of company people strategy and services delivery. The ideal candidate will be a quick learner, detail-oriented, and have...
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30+ days agoAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. You will assist customers via Zendesk tickets. Experience taking phone calls.
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30+ days agoWe have partnered with a great client that creates and supports software platforms for various insurance agencies. On this project, you will assist customers with support for their insurance company that uses software developed by our client.
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30+ days agoMods will be taking phone calls via Salesforce Voice to assist retail personnel with troubleshooting their VR devices. Calling back retail employees who have left voicemails after normal business hours, and troubleshooting their equipment which...
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30+ days agoSeeking experienced Tier 2 Customer Support Representatives to assist customers with order/account and technical issues via inbound phone calls. Excellence at identifying technical issues and communicating those issues.
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30+ days agoAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon. This project is looking...
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30+ days agoSeeking Mod contractors to join our network! Assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and...
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30+ days agoAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
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30+ days agoThis person will be doing social media engagement on Twitter, Facebook, and Instagram, as well as the game's Forums. This will also include some minor moderation on Discord, but the focus will be on engagement. Be a professional-level German speaker.
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30+ days agoAssist and guide customers to the right answers, solve concerns, and are the GPS for customers to understand and optimize the best use of a client's product or services. Prior experience with handling tickets. Familiarity with ZenDesk but not a strict...
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30+ days agoAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
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30+ days agoOur 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever.
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30+ days agoOur client is changing the way construction professionals view, manage and document their job sites by offering IP camera technology solutions and live-view surveillance services.In this project, mods will work within SalesForce to address inquiries.
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30+ days agoOur Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product.
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30+ days agoMods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Mods will be taking calls and answering tickets to provide app support to users.
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30+ days agoWill work within SalesForce to address customer inquiries to drive satisfactory resolutions. Minimal phone and-or chat technical support may be required from time to time. Knowledge and understanding of technical schematics of IP cameras and their...
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30+ days agoAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Able to personalize answers to different types of requests.
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30+ days agoOur Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's...
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30+ days agoYou will work within SalesForce to address customer inquiries to drive satisfactory resolutions. Minimal phone and-or chat technical support may be required from time to time. Experience working within technology and SaaS-based programs preferred.
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30+ days agoAs app Support, you will be helping customers with troubleshooting and starting parking sessions. Tier 1 mods, will provide support to customers with parking using an app. Friendly with high empathy and a kind tone. Ability to follow and adapt to...
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30+ days agoOur role is to sort through the submissions of time/money and approve or deny the request based on a set of pre-existing rules. Professional English proficiency is preferred but not critical. Experience in administrative tasks. Experience with 3rd...
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