Alorica Jobs & Careers - Remote Work From Home & Flexible
About Alorica
Researched & Written by Tess Guenthner on the FlexJobs Team
Alorica is a leading contact management solutions company founded in 1999. The company employs more than 100,000 professionals across nearly 75 locations worldwide, including 5,000 work-from-home agents through its Alorica at Home division. In the past, the company has posted temporary, part-time, seasonal, flexible schedule, hybrid, and 100% remote job opportunities inoperations,customer service,computer & IT,project management,data entry, and other fields. In addition to offering employment opportunities across the globe, Alorica offers eligible associates a comprehensive benefits package that includes tuition reimbursement and professional development opportunities. As the industry’s largest minority business enterprise, the company maintains a diverse work environment.
Alorica企业对消费者(B2C)和商业服务ness-to-business (B2B) clients across the healthcare, financial services, automotive, technology, retail, communications, government, and travel industries. The company currently serves over 200 clients, with 74% belonging to Fortune 500 companies. An award-winning company, Alorica has been the recipient of numerous accolades, including being named to the Inc. 5000 list, the Military-Friendly Employer list, and recognized as one ofDiversity Businessmagazine's Top Businesses. The services offered by Alorica include offshore and nearshore solutions, teleservices, online services, back-office solutions, fulfillment, and technology and customer relationship management services.
Visit Alorica's websiteAlorica on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
Hunter B from Augusta, GA—Hired at Alorica as Customer Service Representative
Ntianu O from Pine Brook, NJ—Hired at Alorica as Virtual Customer Service Representative
Timothy A from Saucier, MS—Hired at Alorica as Customer Service Rep
5,216 Companies Hiring Today
Join FlexJobs to View 22,501 Current
Remote and Flexible Jobs!
For Research: Past Remote and Flexible Jobs at Alorica
We include these past jobs as a way for you to explore what kinds of remote and flexible jobs Alorica has hired for in the past and might be likely to hire for again in the future.
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
-
30+ days agoAssist customers with issues and concerns they are experiencing during the use of the product and/or service. Document call-related information for auditing and reporting purposes. Maintain and update customer information as necessary. Upsell current...
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
-
30+ days agoResponds to requests and calls from customers related to client specific programs and products. Identifies and responds to customer's needs based on designated procedures of account/client. Makes attempts to resolve issues and deescalate issues.
-
30+ days agoTalking to customers over the phone, email or chat to resolve their questions or concerns. Accurately document and update customer records in the computer system. Upsell products or services to customers, if appropriate. Remain calm and helpful even...
-
30+ days agoInterprets speech and non-speech data to quantify statistics regarding customer satisfaction, agent capability and process.Identifies relevant phrases and words that can then be included in post-processing of customer-agent interactions.
-
30+ days agoMaintains and updates customer information as necessary. Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of credit card authorizations.
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
-
30+ days agoDesign the strategic approach to managing change and support operations that fall within the domain of change management. Enable change to happen safely. Change management is not about preventing change, it is about ensuring change can happen safely...
-
30+ days agoTalks to customers over the phone, email, online chat, or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor.
-
30+ days agoProvides regular supervision and mentorship over subordinate staff. Ensure regular and effective communication with subordinate staff on performance, goals, and coaching. Facilitates daily agent coaching and development sessions in both written and ...
-
30+ days agoOffer customer support through the phone and other forms of communication as necessary to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong ...
-
30+ days agoInitiate communications with colleagues; Maintain an organized workspace; Work independently; Specific tasks vary by industry and role type. Good communication skills; maintains composure under pressure; multi-tasker; self-starter; maintains composure...
-
30+ days agoYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of...
-
30+ days agoSelects, interviews, and recommends placement of candidates for professional, management, executive and niche specialty positions. Four or more years of related experience required. Experience with recruiting professional and executive level talent for...
-
30+ days agoSupporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. Conduct new hire training and follow=up as well as refresher courses.
-
30+ days agoYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
-
30+ days agoTalks to customers over the phone to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Responds to requests for assistance and/or possible processing...
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
-
30+ days agoExpand business footprint with existing clients.Align Company short- and long-term strategies with client to maintain and expand revenue.Interprets internal/external business challenges as well as regulatory issues to recommend improvements to products.
-
30+ days agoTalks to customers over the phone, by email, online chat, or social media to resolve their questions or concerns. Maintain and update customer information. Attempt to resolve and de-escalate any issues. Track call-related information for auditing...
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor.
-
30+ days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Responds to requests for assistance and/or possible processing of credit card authorizations.
Related Articles
Top 100 Companies to Watch for Remote Jobs in 2022
January 9, 2022 | by Rachel Pelta
Explore FlexJobs’ annual Top 100 Companies list! Find companies offering the most remote jobs and research the fastest-growing career fields for remote work.
Top 30 Companies With the Most Fully Remote Jobs
September 17, 2021 | by Rachel Pelta
Are you searching for a remote job? These 30 companies continue to hire for remote roles. Explore these companies and thousands of job listings with FlexJobs.
Top 50 Companies Hiring for Remote Jobs in 2021
March 1, 2021 | by Rachel Pelta
Looking for a remote job in 2021? FlexJobs has identified the top 50 companies that have posted the most remote jobs so far in 2021.
Want a Great Remote
or Flexible Job?
Save time and find higher-quality jobs than on other sites, guaranteed.
Alorica on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
